Mars Agent Privacy Policy
Welcome to Mars Agent!
This Privacy Policy is designed to help you understand how Mars Agent ("we", "us", or "our") collects, uses, and discloses your personal information. This policy applies to your access and use of our website, applications, and related services (collectively, the "Service").
Please carefully read and fully understand this Privacy Policy before using our Service. By using the Service, you consent to the processing of your personal information as described in this Privacy Policy.
1. Personal Information We Collect
We may collect various types of personal information relating to you, categorized as follows:
Information You Provide Directly
Account Information: When you create an account, we collect information associated with your account, including your name, contact details, account credentials, payment card information, and transaction history.
User Content: When you use the Service, we collect personal information you provide such as inputs, file uploads, or feedback (collectively, "Content").
Authorized Third-Party Platform Information: When you use certain features, such as authorizing login via QR code and connecting your third-party platform accounts (including but not limited to Douyin, TikTok, WeChat Channels, YouTube, Xiaohongshu, Kuaishou, etc.), you authorize us to collect all information from your account on that platform through technical interfaces. This may include but is not limited to your public profile, friend lists, follower data, livestream data (such as stream duration, viewer counts, interaction comments, revenue streams, etc.), short video information (such as published content, view counts, likes and comment data, etc.), and other backend analytics data. We collect this information to provide you with professional, in-depth account performance analysis, operational optimization recommendations, and other value-added services you choose to use.
Communication Information: If you communicate with us (for example, by emailing us, participating in our events or promotions), we collect your name, contact information, and any information included in your communications.
Social Media Information: We maintain accounts on social media platforms (such as LinkedIn, X). When you interact with our social media pages, we collect personal information you choose to provide to us, such as your contact details. Additionally, the companies with which you interact may provide us aggregated information about your interactions with our social media content.
Technical Information We Automatically Collect
Log Data: We collect information your browser or device automatically sends when you use the Service. Log data includes your Internet Protocol address, browser type and settings, the date and time of requests, and how you interact with the Service.
Usage Data: We collect information about how you use the Service, such as the types of content you view or use, features you utilize and actions you take, your time zone and country/region, access dates and times, user agent and version, computer or mobile device type, and your computer connection.
Device Information: We collect information about the device you use to access the Service, such as device name, operating system, device identifiers, and the browser in use. The information collected may depend on the type of device and its settings.
Location Information: We may determine the approximate location of your device based on information such as your IP address to enhance security — for example, by detecting unusual login activity to protect your account — and to provide more accurate responses that improve your product experience. Additionally, certain services allow you to optionally provide more precise device location information, such as GPS data from your device.
Cookies and Similar Technologies: We use cookies and similar technologies to operate and manage the Service and to improve your experience. If you use our Service without creating an account, we may use cookies to store certain information described in this Privacy Policy to preserve your browsing preferences. For detailed information about our use of cookies, please read our Cookie Notice.
Information We Receive from Third Parties
We may receive personal information about you from third parties (such as vendors, data providers, and social media networks). We may combine any personal information received from third parties with the personal information we collect and use and disclose it as described in this Privacy Policy.
2. How We Use Personal Information
We may use your personal information for the following purposes:
- Providing, administering, maintaining, and/or analyzing the Service;
- Improving the Service and conducting research;
- Developing new projects and services;
- Communicating with you, including sending you Service-related information and responding to your requests, comments, and questions;
- Preventing fraud, criminal activity, or misuse of the Service, and protecting the security of our IT systems, architecture, and networks;
- Carrying out business transfers, such as in the event of a sale, merger, consolidation, liquidation, reorganization, or acquisition of our business;
- Complying with legal obligations and legal processes, and protecting our rights, privacy, safety, or property, and those of our affiliates, you, and others.
3. About Model Training
To continuously improve and optimize our AI models, we may use your "Content" to enhance our Service. We commit to taking de-identification measures to remove personally identifiable information before using your "Content" for this purpose.
If you do not wish for us to use your "Content" to improve our models, you may opt out through your account settings or by contacting us. Please note that in some cases, this may limit your ability to use the Service.
For our API services, we commit to not using "Content" submitted through the API to train or improve our AI models.
4. How We Disclose Personal Information
We may disclose your personal information in the following circumstances:
Vendors and Service Providers: To help us meet our business operational needs and perform certain services, we may share personal information with vendors and service providers, including providers of hosting services, customer service, email communications, advertising, and marketing.
Affiliates: We may share personal information with our affiliates (companies that share common ownership, are controlled by us, or are under common control with us) so they can assist us in providing, maintaining, and improving the Service.
Business Transfers: If we participate in strategic transactions, reorganizations, bankruptcies, receiverships, or transitions to another service provider, your personal information may be transferred as part of that transaction along with other assets.
Legal Requirements: Where required by law or where we genuinely believe it necessary, we may disclose your personal information to (a) comply with legal obligations or respond to lawful government requests; (b) protect our rights or property; (c) prevent or investigate possible misconduct related to the Service; (d) protect personal or public safety in emergency situations.
5. Your Rights
Depending on your jurisdiction, you may have legal rights related to your personal information. These rights may include:
- Access and Correction: You have the right to access and correct your account information.
- Manage Authorization Scope: You can change the scope of authorization you grant us to continue collecting your personal information, or withdraw your authorization.
- Opt Out of Model Training: As described above, you have the right to choose whether your data is used for our model training.
- Data Portability: Where technically feasible, you may request that your personal information be transferred to another entity you designate.
You may exercise these rights by visiting your account settings page or by contacting us through the channels provided in this agreement.
6. Data Security
We have implemented industry-standard security measures to protect the personal information you provide, preventing unauthorized access, public disclosure, use, modification, damage, or loss of data.
7. How Your Information Is Transferred Globally
In principle, personal information collected and generated within your country/region will be stored within your country/region. As we may provide products or services through globally distributed resources and servers, with your authorized consent, your personal information may be transferred to jurisdictions outside the country/region where you use the product or service, or may be accessed from those jurisdictions.
8. Protection of Minors
Our Service is not intended for children under the age of 13. If you are a minor, we recommend that your parents or guardians carefully read this Privacy Policy and that you use our Service only with the consent of your parents or guardians.
9. How This Agreement Is Updated
Our Privacy Policy may be updated from time to time. We will post any changes to this agreement on this page. For significant changes, we will also provide more prominent notice.
10. How to Contact Us
If you have any questions, comments, or suggestions regarding this Privacy Policy, please contact us through our customer service channels. We will review the issues involved as promptly as possible and respond in a timely manner.